职位描述
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GBS P2P Specialist-ES (Procurement/SRM Hotline)
采购专员-采购/SRM热线
Job Location
Suzhou
What are my responsibilities?
· Respond to customers and users queries, issues via telephone or e-mails as per time schedule defined
· Record and follow up tickets from creation to closure for all inbound calls/emails in ticket tool
· Dispatched/allocate incident to appropriate service line experts for knowledge escalation resolution
· Monitor incidents, issues, requests and ensure resolution is provided on a timely basis and subsequently close the incidents, issues, requests
· Customer satisfaction evaluation follow up
· Other tasks assigned by supervisor e.g., documentation, data maintenance, Internal/External RPA/App Maintenance, etc.
What do I need to qualify for this position?
· Good communication skills;
· Be responsible and customer oriented;
· Ownership mindset
· High working efficiency
· Be able to work under pressure during peak season
· Be willing to learn and quick learning
· Bachelor or above, Commerce, SCM, Logistics or IT related major is preferred
· Customer service working experience preferred
· Fluent English in Reading
能熟练使用马蜂盯标进行招标采购类信息查询
工作地点
地址:苏州虎丘区苏州-虎丘区珠江路
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