Major Accountabilities 主要职责
1. Handle Australia order, work closely with sales and customers to have sales orders processed timely and correctly.
处理澳大利亚订单，与客户和销售积极配合以及时正确地处理客户定单。
2. To fulfil customer orders and requirements, work with plant and logistics to have timely producing and delivery.
处理和完成客户订单与需求，协助工厂和物流部门以保证生产及运输的及时安排。
3. To execute Solenis’s customer service standards, order processing procedure, and support the implementation of SAP.
执行索理思客户服务标准和客户订单处理流程，支持SAP实施。
4. Communicate well with sales team, plant, logistics and finance team, work closely with them to solve disputes if necessary.
与销售/工厂/物流/仓库保持良好的沟通, 如有需要, 协助他们一起解决其间争议。
5. Communicate well with customers; manage well customers’ requirements and needs, provide timely and efficient feedback to customers.
与客户保持良好沟通, 合理管理客户需求,并及时回复客户咨询。
6. To evaluate and improve customer service performance
评估和提高客户服务绩效.