Role Definition Provides direction and support to business units in the areas of staffing, employee development, employee counseling, training and performance management. Responsibilities • Making recommendations to senior management on issues concerning employees, recruiting, turnover or training. • Administering compensation programs; monitoring performance evaluation programs and revising as necessary. • Handling employee relations issues, outplacement counseling, and exit interviewing. • Conducting organizational effectiveness assessments and recommending programs to address issues. Degree Requirement Degree or equivalent experience desired Skill Descriptors Knowledge of Organization: Knowledge of the organization's vision, structure, culture, philosophy, operating principles, values, and code of ethics; ability to understand the value of aligning capabilities with business goals to support optimal performance. Level Basic Understanding: • Describes organization's mission, vision and operating principles. • Names key executives and states their roles in the organization. • Explains organization's code of ethics and accepted business practices. • Lists organization's primary lines of business. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level Working Knowledge: • Applies an assigned technique for critical thinking in a decision-making process. • Identifies, obtains, and organizes relevant data and ideas. • Participates in documenting data, ideas, players, stakeholders, and processes. • Recognizes, clarifies, and prioritizes concerns. • Assists in assessing risks, benefits and consideration of alternatives. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Basic Understanding: • Describes non-verbal behaviors that influence the interpretation of the message. • Cites examples of effective and ineffective communications. • Explains the importance of effective business communication. • Speaks/writes using correct language, mechanics, and gestures. Interpersonal Relationships: Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner. Level Working Knowledge: • Explains impact of interactions with individuals and groups. • Identifies roles and responsibilities for self and others. • Demonstrates an understanding of alternative points of view. • Collaborates with departmental associates and management. • Adapts interaction style to situations and people. HR: Policies, Standards and Procedures: Knowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management. Level Working Knowledge: • Analyzes policy and standards documentation and ensures organizational compliance. • Maintains a specific set of standards and associated HR procedures. • Communicates and refers potential exceptions upward for review and approval. • Assists in the development and implementation of specific procedures. • Provides feedback for the improvement of HR procedures.